Contact us.
Email is the fastest way to reach a real person. There is no form to fill in and no account needed.
Email.
Or copy the address directly: support@reach.game
We aim to reply within 2 business days, New Zealand time. Use the same address for help installing Reach, accessibility questions, refund requests, privacy requests, and press enquiries.
Business address.
Mechan8
103a Coromandel Street
Newtown, Wellington 6021
New Zealand
Mechan8 is the trading name of a sole trader registered in New Zealand · NZBN 9429047564756
Questions about a payment.
Reach is free — you should never be charged to use it. If you made a voluntary contribution and want it refunded, or you see a charge you do not recognise, email us and we will sort it out. Contributions appear on card statements as REACH SUPPORT.
Full details are in our refund policy. Include the email address you used at checkout and the rough date and amount so we can find the payment.